Instrmnt Applied Design

Frequently Asked Questions

Quartz Watches

General.

My order is incorrect or damaged, who should I contact?

All orders are packed and checked multiple times before dispatch, however if there happens to be a problem with your order please contact us and we will rectify the situation. 

Where is my order?

All UK orders are dispatched via DPD. All international orders are dispatched via DHL.


Once your order has been sent, you will receive an email from the courier with a link to tracking. If you have not received this email then please check your junk folder. If you have not received an order update within a few days then please contact us


All strap orders are sent via a Royal Mail non-tracked service as standard. Delivery times will vary dependent on shipping location. 


For more information please see our shipping and returns page. 

What warranty do you provide?

All Instrmnt watches come with a two year warranty valid from date of purchase*, full details can be found here


* 2 year warranty applies to all watches purchased after 1st July 2016. All watches purchased prior to this date have a 1 year warranty as standard. 

Everyday Watch.

How do I change the time and date?

- Firstly, pull the crown (which is the knob located at the right hand side of your watch) out one 'click', In this first position you can adjust the date. Pull the crown out two 'clicks' to change the time.


- Gently turn the crown to change the date or time.


Note: You can only adjust the date forwards and the month will run up to 31 days irrespective of the month.


- When the date or time has been set, push the crown back into its original position.


How long should my battery last?

The battery for the Everyday watch (01/K/T) series batteries should last approximately two years. Please note that watches purchased from stockists may not have been sold to you with full battery. 

I need to replace my battery, can you recommend where to get it done?

Please do not try to change the battery yourself as this is a specialist job and may void warranty if carried out incorrectly.


Any reputable watch repair shop should be able to undertake the replacement of the battery for a nominal fee. 


The stock battery we use in the Everyday watch (01/K/T watches) is a Renata 362 or equivalent.

What are the dimensions of the Everyday watch?

You can view the basic dimensions of the watch on the product page, under the dimensions tab. 


The case of the Everyday watch is 40 mm in diameter. From lug to lug the case measures 48mm. The total length of the model when assembled complete with strap is 244mm.

What are the dimensions of the strap?

We use an 18mm wide strap on all our watches. The standard strap can accommodate wrist sizes ranging from 165mm - 215mm, however other sizing options are available on request. Please contact us before placing your order if you feel you may require a different size. 

How do I remove or change my strap?

Our watches utilise spring bars to attach the strap to the casing. For further instructions on how to attach and remove straps please see the video below.


How should I care for my leather strap?

We recommend avoiding contact with water where possible. Do not shower with your watch, as excessive exposure to liquids can cause damage to your watch strap. Be aware that excessive perspiration can have a detrimental effect on your leather strap.

Take into consideration factors such as exposure to heat and direct sunlight.  Prolonged exposure may dry out and bleach the leather. You can nourish your leather strap using small amounts of leather conditioner. We find bees wax products to be the most suitable.

How should I care for my rubber strap?

Our rubber straps are waterproof and designed for everyday use. However, we have a couple of suggestions to keep it looking it’s best:

After contact with salt or chlorinated water rinse your strap with fresh water, make sure you dry your strap gently. After excessive sweating wipe your strap with a damp cloth. Substances such as aftershave or cologne can cause damage to your rubber strap, so we recommend avoiding direct contact. To clean your strap we recommend using a small amount of detergent (such as washing-up liquid) and a damp cloth.

Always bear in mind that there are small moving parts in the spring bars that attach the strap to your watch: these can become rusty if in prolonged contact with water. For this reason, make sure you thoroughly dry your strap.

Please note. We do not fully punch the holes in our rubber straps. If you have purchased a watch with a rubber strap, please punch the correct hole for your wrist size with the tongue of the watch buckle, using the indents on the reverse of your strap as a guide. As a general rule, you should choose a hole that makes the watch feel slightly tight on your wrist, as the buckle will settle into a looser position. 

How should I care for my NATO strap?

Fabric NATO straps are very easy to maintain and care for. It is recommended that you clean your strap regularly.


Hand wash: Remove watch. Clean using lukewarm water and a mild detergent or hand soap. Massage the strap using your thumbs - be sure to rinse thoroughly. Air dry.


Machine wash: Remove watch and buckle. Place the strap in a garment bag and place in the washing machine on a low heat. Air dry.


Always bear in mind that there are small moving parts in the spring bar that attach the strap to your watch: these can become rusty if in prolonged contact with water. For this reason, make sure you thoroughly dry your strap and avoid using excess water.

How long should my strap last?

Wear and tear of your strap can vary due to personal use and lifestyle. 

To maintain the intended aesthetic of your watch we recommend replacing leather straps every nine to twelve months. We offer a wide range of colours and materials, to see the latest collection please see here

My spring bar has broken, can I get a replacement?

Spring bars are a standardised component and therefore are readily available. We use 18mm wide, 1.5mm diameter spring bars to attach the straps.
 

These can be purchased directly from us (here), from online marketplaces such as eBay or Amazon, or locally, from your local watch repair shop.

Dress Watch.

How do I change the time and date?

- Firstly, pull the crown (which is the knob located at the right hand side of your watch) out one 'click'.


- Gently turn the crown to change the time.


- When the date has been set, push the crown back into its original position. 

How long should my watch battery last?

The battery used for the Dress watch should last between 2-2.5 years. Please note that watches purchased from stockists may not have been sold to you with full battery.

I need to replace my battery, can you recommend where to get it done?

Please do not try to change the battery yourself as this is a specialist job and may void warranty if carried out incorrectly.


Any reputable watch repair shop should be able to undertake the replacement of the battery for a nominal fee. 


The stock battery we use in the Dress watch is a Renata 364 or equivalent.

What are the dimensions of the Dress watch?

You can view the basic dimensions of the each watch model by clicking the dimensions tab on the product page.


The case of our Dress watch is 36mm in diameter. From lug to lug the case measures 44mm. The total length of the model when assembled complete with strap is 240mm.

What are the dimensions of the strap?

The Dress watch features a 18/16mm tapered strap. It ships with a 16mm buckle. The standard strap can accommodate wrist sizes ranging from 165mm - 215mm.


Please contact us before placing your order if you feel you may require a different size. 

How do I remove or change my strap?

Our watches utilise spring bars to attach the strap to the casing. For further instructions on how to attach and remove straps please see the video below.


My spring bar has broken, can I get a replacement?

Spring bars are a standardised component and therefore are readily available. We use 18mm wide, 1.5mm diameter spring bars to attach the straps.
 

These can be purchased directly from us (here), from online marketplaces such as eBay or Amazon, or locally, from your local watch repair shop.

Dive Watch.

How do I change the date and time?

Firstly, unscrew the crown (which is the knob located at the right-hand side of your watch) towards your body until it pops out. This is the position in which to wind up the watch.


From there, pull the crown out one 'click' further to change the date, and two 'clicks' further to change the time. Gently turn the crown away from your body to change the date or time. Note: the date should not be set when the hands show a time between 10 and 2.


Once the date or time has been set, push the crown back into its original position. While pushing the crown in twist it away from your body until fully secured.


 

How do I change the date?

Firstly, unscrew the crown (which is the knob located at the right-hand side of your watch) anti-clockwise until it pops out. Pull out fully, three clicks. Then turn it away from yourself until you reach the desired date. The date ring on Instrmnt D-Series runs up to the 31st irrespective of the month. During certain months you will have to adjust the date forward a day.


Finally, press the crown back into its original position. While pushing the crown turn clockwise until fully secured.

My watch has stopped.

When a mechanical watch has not been worn for a certain amount of time, its power reserve (in this case, 38 hours from full charge) is exhausted and the watch stops. To restart it:


Firstly, unscrew the crown (which is the knob located at the right-hand side of your watch) towards your body until it pops out into the first position.


Turn the crown away from you. This will manually wind the watch, a couple of turns will provide enough power for the watch to start functioning normally.


Finally, press the crown back into its original position. While pushing the crown in twist it away from your body until fully secured.

What are the dimensions of the watch?

The case of the D-series is 40 mm in diameter. From lug to lug the case is 51mm in length.


Buckles are 22mm in width, while the watch strap is 18mm in width.

How should I care for my leather strap?

We recommend avoiding contact with water where possible. Do not shower with your watch, as excessive exposure to liquids can cause damage to your watch strap. Be aware that excessive perspiration can have a detrimental effect on your leather strap.


Take into consideration factors such as exposure to heat and direct sunlight. Prolonged exposure may dry out and bleach the leather. You can nourish your leather strap using small amounts of leather conditioner. We find beeswax products to be the most suitable.

How should I care for my rubber strap?

Our rubber straps are waterproof and designed for everyday use. However, we have a couple of suggestions to keep it looking it’s best:

After contact with salt or chlorinated water rinse your strap with fresh water, make sure you dry your strap gently. After excessive sweating wipe your strap with a damp cloth. Substances such as aftershave or cologne can cause damage to your rubber strap, so we recommend avoiding direct contact. To clean your strap we recommend using a small amount of detergent (such as washing-up liquid) and a damp cloth.

Always bear in mind that there are small moving parts in the spring bars that attach the strap to your watch: these can become rusty if in prolonged contact with water. For this reason, make sure you thoroughly dry your strap.

Please note. We do not fully punch the holes in our rubber straps. If you have purchased a watch with a rubber strap, please punch the correct hole for your wrist size with the tongue of the watch buckle, using the indents on the reverse of your strap as a guide. As a general rule, you should choose a hole that makes the watch feel slightly tight on your wrist, as the buckle will settle into a looser position. 

How long should my strap last?

Wear and tear of your strap can vary due to personal use and lifestyle.


To maintain the intended aesthetic of your watch we recommend replacing leather straps every year or so. For replacement leather watch straps click here and for replacement rubber watch straps click here.  

How do I remove or change my strap?

The D-series utilises screw bars (secured with Loctite 222) to attach the strap to the casing. You can remove these using a set of precision screwdrivers (1.6mm). You can see how to remove and replace your strap in the video below:




You can see how to attach your NATO strap in the video below:

 

My oyster bracelet is too big, how do I re-size it?

You can remove links from the oyster bracelet by unscrewing the small screw located in the desired link. It is important that remove links evenly from each side.


Please see the video below for a tutorial on how to adjust your oyster bracelet.


I have lost a screw from my screw bar, how do I get a replacement?

The strap on the D-series is secured to the casing using screw bars. Over time these may loosen, so It's important that you check them often to ensure they are tight. Alternatively, you can secure them in place using Loctite 221. 


If you have lost a part of your screw bar then we offer replacement screw bars, these can be purchased here.

What is the red liquid in the pipette bottle?

We may have shipped you a small bottle of Loctite 222 thread glue. The needle tip can be used to dab a small amount on the thread of each screwhead before they are screwed into place. This will keep them fixed and secure, while still allowing you to undo them with a screwdriver when changing straps.