Frequently Asked Questions.
How do I change the time and date?
Please click here for a video tutorial of how to adjust the time and date. Alternatively, please refer to the steps listed below.
- Firstly, pull the crown (which is the knob located at the right hand side of your watch) out one 'click', In this first position you can adjust the date. Pull the crown out two 'clicks' to change the time.
- Gently turn the crown to change the date or time.
Note: You can only adjust the date forwards and the month will run up to 31 days irrespective of the month.
- When the date or time has been set, push the crown back into its original position.
- Firstly, pull the crown (which is the knob located at the right hand side of your watch) out one 'click'.
- Gently turn the crown to change the time.
- When the date has been set, push the crown back into its original position.
How long should my battery last?
Everyday Watch: 1.5-2 years.
Dress Watch: 2-2.5 years.
I need to replace my battery, can you recommend where to get it done?
Please do not try to change the battery yourself as this is a specialist job and may void warranty if carried out incorrectly. Any reputable watch repair shop should be able to undertake the replacement of the battery for a nominal fee.
The stock battery we use in the Everyday watch (01/K/T watches) is is a Renata 362 or equivalent.
The Stock battery we use in the Dress watch is a Renata 364 or equivalent.
What are the dimensions of the watch?
You can view the basic dimensions of the each watch model by clicking the dimensions tab on the product page.
The case of the Everyday watch is 40 mm in diameter. From lug to lug the case measures 48mm. The total length of the model when assembled complete with strap is 244mm.
The case of our Dress watch is 36 mm in diameter. From lug to lug the case measures 44mm. The total length of the model when assembled complete with strap is 240mm.
What are the dimensions of the strap?
We use an 18mm wide strap on all our watches. The standard strap can accommodate wrist sizes ranging from 165mm - 215mm, however other sizing options are available on request. Please contact us before placing your order if you feel you may require a different size.
How do I remove or change my strap?
Our watches utilise spring bars to attach the strap to the casing. For further instructions on how to attach and remove straps please click here.
How should I care for my leather strap?
We recommend avoiding contact with water where possible. Do not shower with your watch, as excessive exposure to liquids can cause damage to your watch strap.
Be aware that excessive perspiration can have a detrimental effect on your leather strap.
Take into consideration factors such as exposure to heat and direct sunlight. Prolonged exposure may dry out and bleach the leather. You can nourish your leather strap using small amounts of leather conditioner. We find bees wax products to be the most suitable.
How should I care for my rubber strap?
Our rubber straps are waterproof and designed for everyday use. However, we have a couple of suggestions to keep it looking it’s best:
After contact with salt or chlorinated water rinse your strap with fresh water, make sure you dry your strap gently. After excessive sweating wipe your strap with a damp cloth.
Substances such as aftershave or cologne can cause damage to your rubber strap, so we recommend avoiding direct contact. To clean your strap we recommend using a small amount of detergent (such as washing-up liquid) and a damp cloth.
Always bear in mind that there are small moving parts in the spring bars that attach the strap to your watch: these can become rusty if in prolonged contact with water. For this reason, make sure you thoroughly dry your strap.
Please note. We do not fully punch the holes in our rubber straps. If you have purchased a watch with a rubber strap, please punch the correct hole for your wrist size with the tongue of the watch buckle, using the indents on the reverse of your strap as a guide. As a general rule, you should choose a hole that makes the watch feel slightly tight on your wrist, as the buckle will settle into a looser position.
How should I care for my NATO strap?
Fabric NATO straps are very easy to maintain and care for. It is recommended that you clean your strap regularly.
Hand wash: Remove watch. Clean using lukewarm water and a mild detergent or hand soap. Massage the strap using your thumbs - be sure to rinse thoroughly. Air dry.
Machine wash: Remove watch and buckle. Place the strap in a garment bag and place in the washing machine on a low heat. Air dry.
Always bear in mind that there are small moving parts in the spring bar that attach the strap to your watch: these can become rusty if in prolonged contact with water. For this reason, make sure you thoroughly dry your strap and avoid using excess water.
How long should my strap last?
Wear and tear of your strap can vary due to personal use and lifestyle.
To maintain the intended aesthetic of your watch we recommend replacing leather straps every nine to twelve months. For replacement leather watch straps click here and for replacement rubber watch straps click here.
My spring bar has broken, can I get a replacement?
Spring bars are a standardised component and therefore are readily available. We use 18mm wide, 1.5mm diameter spring bars to attach the straps.
These can be purchased directly from us (here), from online marketplaces such as eBay or Amazon, or from your local watch repair shop.
My order is incorrect or damaged, who should I contact?
We're sorry. Please contact us and we will rectify the situation.
Where is my order?
All UK orders are dispatched via DPD. All international orders are dispatched via DHL. Once your order has been sent, you will receive an email from the courier with a link to tracking. If you have not received this email then please check your junk folder. If you have not received an order update within a few days then please contact us.
All strap orders are sent via a Royal Mail non-tracked service. Delivery times will vary dependent on shipping location.
Please see here for full shipping details.
What warranty do you provide?
All Instrmnt watches come with two year warranty valid from date of purchase*, full details can be found here.
* 2 year warranty applies to all watches purchased after 1st July 2016. All watches purchased prior to this date have a 1 year warranty as standard.