Shipping & Returns.
All UK watch and umbrella orders are shipped via DPD, usually on a next day service.
Watch Strap orders are sent via via Royal Mail (2-3 days).
All European watch and umbrella orders are shipped via DPD and usually arrive in 2 - 4 days.
Watch Strap orders are sent via Royal Mail (6-8 days).
REST OF THE WORLD
Free shipping + ‘Duty Paid’
(no hidden fees or taxes) to the following countries:
United States of America
All R.O.W. watch and umbrella orders are sent via DHL.
Delivery times vary (average transit time is 2 - 4 days, New York transit time is 1 - 2 days).
Watch Strap orders are sent via Royal Mail (6-10 days).
For countries not listed above
A flat shipping fee of 15GBP will be charged. Customers in countries not listed above are additionally liable for all duty and customs fees.
* Festive Returns Policy - 2020 *
All orders placed between 23rd of November and 24th of December benefit from our extended returns policy and can be returned or exchanged until Friday 15th January 2021.
If for any reason you are not happy with your purchase, you have 14 days to return your goods for an exchange or full refund, as long as the items are in their original, unused condition.
In the unlikely case you receive goods that are faulty or damaged we are happy to pay the return postage costs. If the goods being returned aren't faulty, the customer is liable for any costs associated with returning the product.
Returns@instrmnt.co.uk for further details.