Privacy Policy

This privacy policy explains the ways in which we collect, store and use the information you provide while interacting with our website. 

We are committed to customer privacy and adhering to the 1995 EU Data Protection Directive and the European General Data Protection Regulation (GDPR), which came into law on 25th May 2018. 

What information do we collect?
The amount and type of information we collect depends on how you interact with our website. 

If you sign up to our mailing list using the form embedded within the footer of each page, or enter your details into a waiting list form for a product that is out of stock, the only information we collect is your first name, surname, and e-mail address.

If you send us a message via the contact form on the ‘Contact’ page on our website, the only information we collect is your first name, surname, e-mail address, and the written content of any message you include. 

If you purchase goods through our website, we need to collect some more details from you in order to deliver the goods and process the sale securely. The information we collect during a sale consists of: your first name, surname, e-mail address, telephone number, billing address, and delivery address. You will also enter your payment details via our website, however these are sent directly to our merchant provider Stripe, who process the payment and shield sensitive payment details. You can read Stripe’s privacy policy here, which includes details about the high level of security they adhere to.

How will the information be used?
We will never sell or pass your data on to a 3rd party, or use it for any purpose other than those stated below. 

If you sign up to our mailing list, we state that you will receive “sporadic updates, occasional discount codes, and early access to new product releases.” 

If you enter your details into a waiting list form for a product that is out of stock, we state that you will be informed via e-mail when that product is back in stock, and that we will add you to our mailing list to be notified of future releases and news. 

If you purchase goods through our website, the information you enter to complete the sale will only be used for purposes related to the sale. When purchasing goods, the e-mail address you provide will not get added to our mailing list or used for any purpose other than to contact you with confirmation of the order or any queries we might have relating to it. 

If you purchase goods through our website, your address, e-mail address and telephone number will be passed on to our chosen courier or shipping company to allow them to deliver goods and contact you in order to aid delivery of goods. They will not use this information for any other purpose. This is generally limited to three 3rd parties DHL, DPD, and Royal Mail, however we reserve the right to use other carefully chosen 3rd parties for shipping goods if necessary. We will only provide address, e-mail and telephone number details to 3rd party couriers who adhere to strict privacy regulations.

If requested to by UK authorities, we may pass your details on to them for reasons related to fraudulent or criminal behaviour.

How will the information be stored?
The way we store the information we collect depends on how you interact with our website.

If you sign up to our mailing list using the form embedded within the footer of each page, or enter your details into a waiting list form for a product that is out of stock, we will store your information securely via MailChimp, our 3rd party e-mail marketing platform. You can read their privacy policy here.

If you send us a message via the contact form on the ‘Contact’ page of our website, we will store your information securely on our physical server and an online ‘cloud' back-up. These storage mediums are password protected and encrypted. We regularly review the security of our storage mediums to make sure data will not be compromised.

 


 

If you purchase goods through our website, your first name, surname, e-mail address, telephone number, billing address, and delivery address will be stored securely on our physical server and an online ‘cloud’ back-up. We will not store any sensitive payment information on our servers: this is stored by our merchant provider, Stripe. 

Marketing
We use a 2-factor consent system (via MailChimp) when you sign up to our mailing list or waiting lists. This means that we will send you an email with a link to click, confirming that you would like to be added to the list in question and consent to receiving marketing correspondence from Instrmnt in the ways described when you submitted your details.

We will only send you marketing correspondence via e-mail. We believe the marketing correspondence we will send you is relevant, useful, and of interest. If at any time you wish to stop receiving marketing correspondence from Instrmnt you can email us, call us, or update your marketing preferences by clicking the button at the bottom of any marketing related e-mail you receive. 

Accessing your information
You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of the personal information we hold about out, please email us via enquire@instrmnt.co.uk, or write to us at the following address:

Instrmnt
39 Parnie St
Glasgow
G1 5RJ
United Kingdom

We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate.

Cookies
Cookies Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. This information is used to track visitor use of the website and to compile statistical reports on website activity. For further information you can visit this website. You can set your browser not to accept cookies and the above website tells you how to remove cookies from your browser. However in a few cases some of our website features may not function as a result.

Other websites
Our website contains links to other websites. This privacy policy only applies to this website. If you click on links to any other websites, please read their privacy policies and make sure you agree with them.

Changes to our privacy policy
We keep our privacy policy under regular review and will make updates on this page when necessary. Will will inform all customers via e-mail if we update our privacy policy. 

Last updated: 25th May 2018. 

How to contact us
If you have any questions, please contact us via email, telephone, or online form using this page. You can also write to us at:

Instrmnt
39 Parnie St
Glasgow
G1 5RJ
United Kingdom