Shipping

UNITED KINGDOM
Free Shipping

All UK watch orders are shipped via DPD, usually on a next day service.
Strap orders are sent via a tracked Royal Mail service. 

EUROPE
Free shipping
 
All European watch orders are shipped via DPD and usually arrive in 2 - 4 days.
Strap orders are sent via a tracked Royal Mail service. 

REST OF THE WORLD
Free shipping + ‘Duty Paid’ (no hidden fees or taxes) to the following countries: 

Australia
Canada 
Hong Kong
Japan
New Zealand
Qatar
Singapore

Switzerland
Taiwan
United States of America

All R.O.W. orders are sent via DHL.
Delivery times vary (average transit time is 2 - 4 days, New York transit time is 1 - 2 days).
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For countries not listed above, shipping costs will be calculated and shown at checkout. Customers in countries not listed above are additionally liable for all duty and customs fees.


Returns

We are happy to provide a full refund or exchange of goods within 14 days of purchase, as long as items are in their original, unused condition. 

In cases where goods are faulty or damaged we are happy to pay the return postage costs. If the goods being returned aren't faulty, the customer are liable for any costs associated with returning the product. Please email returns@instrmnt.co.uk for further details.


CHRISTMAS RETURNS POLICY
All watches purchased from 1st December 2017 onwards benefit from our Christmas returns policy. This means you have until the 31st January 2018 to return unsuitable gifts for a full refund or exchange, provided they are in their original, unused condition.