Shipping and Returns

Shipping - Watches, Clocks, Straps.

FINAL CHRISTMAS SHIPPING DATES
18th Dec: Worldwide inc EU
19th Dec: USA + Canada
22nd Dec: United Kingdom

UNITED KINGDOM
Free Shipping

All UK watch and clock orders are shipped via DPD, usually on a next day service.
Strap orders are sent via Royal Mail (2-3 days). 

EUROPE
Free shipping
 
All European watch and clock orders are shipped via DPD and usually arrive in 2 - 4 days.
Strap orders are sent via Royal Mail (6-8 days). 

REST OF THE WORLD
Free shipping + ‘Duty Paid’ (no hidden fees or taxes) to the following countries: 

Australia
Canada 
Hong Kong
Japan
New Zealand
Qatar
Singapore

Switzerland
Taiwan
United States of America

All R.O.W. watch and clock orders are sent via DHL.
Delivery times vary (average transit time is 2 - 4 days, New York transit time is 1 - 2 days).
Strap orders are sent via Royal Mail (6-8 days).
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For countries not listed above, shipping costs will be calculated and shown at checkout. Customers in countries not listed above are additionally liable for all duty and customs fees.


Extended Returns Policy - Christmas 2018

We understand that buying gifts can be tricky, so with that in mind, all purchases made between now and the 23rd December will benefit from our extended returns policy. We are happy to provide a full refund or exchange for all goods purchased in this timeframe until the 31st of January 2019, as long as items are in their original, unused condition. 

In cases where goods are faulty or damaged we are happy to pay the return postage costs. If the goods being returned aren't faulty, the customer are liable for any costs associated with returning the product. Please email returns@instrmnt.co.uk for further details.