Consumer Terms & Conditions
Please carefully read our terms and conditions. These are the terms by which we display and sell goods to you, and by interacting with or purchasing goods through our website, you are agreeing to be bound by them.
The website www.instrmnt.co.uk is operated by Instrmnt Limited, usually trading under the name Instrmnt. Instrmnt is a Registered Trademark
We are registered in the United Kingdom under the company number SC474052. Our registered office is Fives Court, East Rossdhu Drive, Helensburgh, G84 7ST.
Our main trading address is:
39 Parnie St
Our VAT number is 194 268 965.
We are regulated in the Companies Act 2006, the Insolvency Act 1986, the UK Corporate Governance Code, and multiple European Union Directives.
The goods we sell are described in writing and shown using photography, or in some cases computer aided imagery.
We are not responsible if any information displayed is inaccurate, incomplete, or not up to date, however we have made every effort to ensure that goods are described accurately.
We have also made every effort to display as accurately as possible the colours and images of our goods. We cannot guarantee that your computer monitor's display of any colour will be accurate.
Basis of Sale
The order process is set out clearly and simply on our website, and you are given the opportunity to edit or amend details that you have entered incorrectly, including product selection, quantities, delivery information, payment information, and contact information.
A contract of sale is only formed when you have completed the process of purchasing goods on our website and received an email from us confirming your order.
You must ensure this order confirmation is complete and inform us immediately if there are errors in it. We are not responsible for any inaccuracies or errors in an order placed by you, but will do our best to rectify the situation should you inform us of any errors immediately.
We reserve the right to refuse an order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address.
In the event that we make a change to or cancel an order, we may attempt to notify you through the email and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.
We reserve the right to cancel any order that we or our merchant provider Stripe deem to be fraudulent or related to any kind of illegal activity. We may choose to pass on the details of any fraudulent activity conducted by you on our website to UK authorities.
If you are purchasing from a country within the European Union, we will add VAT at 20%.
We are selling to you as a consumer, and these terms and conditions only apply on that basis. If you are not a consumer, you must tell us. In this case we may give you the opportunity to enter into a contact as a business under separate terms that will be better suited to both parties.
We ship the majority of goods via the courier companies DHL or DPD, or the postal service Royal Mail.
All goods purchased through our website are shipped from the UK. An estimate of the processing and delivery time for different regions is displayed during the purchasing process. We cannot guarantee these estimates will be accurate, and are not responsible for any delay to the delivery of goods.
The cost of shipping, and the responsibility to pay any duties and taxes, varies depending on the region we are shipping to. Full details regarding the responsibility and cost of shipping can be viewed here.
If you fail to take delivery of the goods at the chosen location, and the redelivery, return, or storage incurs any costs to us, we may pass these costs on to you.
Once the goods have been delivered you are the legal owner of them. You must, if practically possible, examine the goods before accepting them.
In line with UK regulation regarding distance selling, you have the ‘right to cancel’ your order up to 14 days after the date of delivery of goods. You do not have to give a reason for cancelling, however if the goods are not faulty then you are legally required to pay for their safe return to our chosen UK address within a reasonable length of time.
If we have sent you the wrong goods, or they are faulty, then we will pay for the return of the goods.
You must inform us in writing or via e-mail within the timeframe above should you wish to return any goods. You the easiest way to do this is by e-mailing firstname.lastname@example.org.
We extend our returns policy during the Christmas period. The length of the extension is subject to change, and you should consult us directly from November of the given year for full details.
Our Returns policy can be viewed here.
All Instrmnt watches come with two year warranty valid from date of purchase. The 2 year warranty applies to all watches purchased after 1st July 2016. All watches purchased prior to this date have a 1 year warranty as standard. Our warranty policy can be viewed here.
These terms are governed by Scots law. Any contract for the purchase of goods from this site and any dispute or claim arising out of or in connection with any such contract will be governed by Scots law. You and we both agree that the courts of Scotland will have non-exclusive jurisdiction. However, if you are a resident in Northern Ireland you may also bring proceedings in Northern Ireland, and if you are a resident in England you may also bring proceedings in England.
How to contact us
If you have any questions, please contact us via email, telephone, or online form using this page. You can also write to us at:
39 Parnie St