Shipping & Returns.
Shipping Policy
-
UNITED KINGDOM
All watches are shipped free of charge via DPD, usually on a next day service.
Umbrella orders are shipped via DPD, usually on a next day service with a flat rate of £5.00
Watch Strap orders are sent via via Royal Mail (2-3 days).
-
EU
Free shipping + ‘Duty Paid’
All watches are shipped free of charge via DPD, and take between 2-4 days to arrive dependant on location.
Umbrella orders are shipped via DPD, usually on a next day service with a flat rate of £10.00.
Watch Strap orders are sent via Royal Mail (6-8 days).
-
REST OF THE WORLD
Free shipping + ‘Duty Paid’
(no hidden fees or taxes) to the following countries:
Australia
Canada
Hong Kong
Japan
New Zealand
Qatar
Singapore
Switzerland
United States of America
All R.O.W. watch orders are sent free of charge via DHL.
Umbrella orders are shipped via DHL, with a flat rate of £15.00.
Delivery times vary (average transit time is 2 - 4 days, New York transit time is 1 - 2 days).
Watch Strap orders are sent via Royal Mail (6-10 days).
-
For countries not listed above
A flat shipping fee of 15GBP will be charged. Customers in countries not listed above are additionally liable for all duty and customs fees.
Returns Policy
-
If for any reason you are not happy with your purchase, you have 14 days to return your goods for an exchange or full refund, as long as the items are in their original, unused condition.
In the unlikely case you receive goods that are faulty or damaged we are happy to pay the return postage costs. If the goods being returned aren't faulty, the customer is liable for any costs associated with returning the product.
Please email
Returns@instrmnt.co.uk for further details.