Shipping Policy

COVID-19 Update.

Please note: for the safety of our staff, orders are currently only being dispatched on Monday, Wednesday and Friday.

If you order after 1pm (GMT TIME) on Friday and before 1pm on Monday, your purchase will be dispatched on Monday.

If you order after 1pm on Monday and before 1pm on Wednesday, your purchase will be dispatched on Wednesday.

If you order after 1pm on Wednesday and before 1pm on Friday, your purchase will be dispatched on Friday.

Shipping times after dispatch, as noted below, are generally unaffected.

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UNITED KINGDOM
Free Shipping

All UK watch, clock, and umbrella orders are shipped via DPD, usually on a next day service.

Watch Strap orders are sent via Royal Mail (2-3 days). 

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EUROPE
Free shipping 

All European watch, clock, and umbrella orders are shipped via DPD and usually arrive in 2 - 4 days.

Watch Strap orders are sent via Royal Mail (6-8 days). 

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REST OF THE WORLD
Free shipping + ‘Duty Paid’
(no hidden fees or taxes) to the following countries: 

Australia
Canada 
Hong Kong
Japan
New Zealand
Qatar
Singapore
Switzerland
United States of America

All R.O.W. watch, clock, and umbrella orders are sent via DHL.
Delivery times vary (average transit time is 2 - 4 days, New York transit time is 1 - 2 days).

Watch Strap orders are sent via Royal Mail (6-10 days).

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For countries not listed above, a flat shipping fee of 15GBP will be charged. Customers in countries not listed above are additionally liable for all duty and customs fees.

Returns Policy

If for any reason you are not happy with your purchase, you have 14 days to return your goods for an exchange or full refund, as long as the items are in their original, unused condition. 

In the unlikely case you receive goods that are faulty or damaged we are happy to pay the return postage costs. If the goods being returned aren't faulty, the customer is liable for any costs associated with returning the product. Please email returns@instrmnt.co.uk for further details.