Shipping & Returns.
Shipping Policy
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UNITED KINGDOM
Free Watch Shipping. All watches are shipped via DPD, usually on a next day service.
£5 Umbrella Shipping. All umbrellas are shipped via DPD, usually on a next day service.
Watch Strap orders are sent via Royal Mail (2-3 days) free of charge, or for £5 via DPD (1-2 days).
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EU
Free, 'Duty Paid' Watch Shipping.
All watches are shipped via DPD, and take between 2-4 days to arrive dependent on location. 'Duty Paid' means that we pay all customs charges on your behalf. The price you see on our website is the total amount due.
£10 Umbrella Shipping.
All umbrellas ship via DPD (2-4 days).
Watch Strap orders are sent free of charge via Royal Mail's Untracked Service (7-14 days), or for £5 using Royal Mail's Tracked Service (4-6 days)
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REST OF THE WORLD
Free, 'Duty Paid' Watch Shipping
(no hidden fees or taxes) via DHL to the following countries:
Australia
Canada
Hong Kong
Japan
New Zealand
Qatar
Singapore
Switzerland
United States of America
Delivery times vary (average transit time is 2-4 days. New York transit time is 1-2 days).
£15 Umbrella Shipping. All umbrellas are shipped via DHL.
Watch Strap orders are sent free of charge via Royal Mail's Untracked Service (6-10 days).
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For countries not listed above
A flat shipping fee of £15 will be charged for all orders, shipped via DHL. Customers in countries not listed above are additionally liable for all duty and customs fees.
Returns Policy
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If for any reason you are not happy with your purchase, you have 14 days to return your goods for an exchange or full refund, as long as the items are in their original, unused condition.
In the unlikely case you receive goods that are faulty or damaged we are happy to pay the return postage costs. If the goods being returned aren't faulty, the customer is liable for any costs associated with returning the product.
Please email
Returns@instrmnt.co.uk for further details.